Electricity Providers in Texas

See how we evaluated electric companies in Texas to let you know what to expect when you sign up for an energy plan.

Written By: Arthur Murray
Updated: June 28, 2020

How to choose the right electricity company

When it comes to energy deregulation, dozens of providers want your business, and it’s not unusual for a lot of energy plans to look the same. That’s where Atlas comes in.

We’ve worked in the energy industry for years and know the tricks energy companies play on consumers. That’s why we built a site that puts Texans first. While electricity providers pay to be on our site, they know that we work for you and are willing to go under the microscope – both ours and yours.

Enter our custom algorithm and provider reviews. Below you’ll see ratings for each energy company we work with and an explanation of why they’re scored that way. When you enter your address, we’ll factor in your energy needs with what we know about each plan, each provider, and the Texas market.

At the end you’ll get a personalized recommendation and map to your best energy savings. Enter your address to get started or dig deeper into our reviews and providers below.

Which Texas energy provider is the best?

Atlas works with some of the best retail electricity providers in Texas, but that doesn’t mean that every provider is the same. We’ll figure out the best rates for you, but when you’re considering a destination for your energy needs, it makes sense to know some other factors, too.

That’s why we’ve put together ratings for our providers, based on customer service, online access, and other features important to energy customers. Our model, which awards up to 5 stars for excellence, is based on the following factors:

  • The complaint score from the Public Utilities Commission of Texas (PUCT) Provider Complaint Scorecard (5 = the top score, 1 = the lowest)
  • Online access, including bill pay and chat
  • Usage alerts to help customers stay on track
  • Better Business Bureau accreditation and score
  • Satisfaction guarantee
  • Years in business, based on each provider’s parent company

Below are the providers we have scored, listed in alphabetical order. Each Texas electric provider review is based on objective data. Click on the headline to learn more about the companies we work with.

Electric companies in Texas

4Change Energy

Overall score: 3.8 stars

Dallas-based 4Change Energy, part of Vistra Energy, has operated in the Texas market since 2012. The company gets top marks for Better Business Bureau accreditation and an A+ grade. Its score also is helped by its satisfaction guarantee and usage alerts. It was hurt by a lack of 24/7 customer service and a 1 rating on the Public Utilities Commission of Texas complaint scorecard.

Chariot Energy

Overall score: 4.0 stars

Houston-based Chariot Energy is a retail arm of 174 Power Global Corp. It has been operating in Texas since 2019, with a lengthy parent company history to back it up. Its plans are sourced with 100 percent solar energy. Its score was hurt by its lack of Better Business Bureau accreditation. In all other categories Chariot earned high marks, including a satisfaction guarantee – though it’s not mentioned on the company website.

Constellation Energy

Overall score: 4.7 stars

Constellation Energy, part of Baltimore-based Exelon, has been licensed in Texas since 2001. It operates in 10 other states and the District of Columbia. It scores well for all categories except for the PUCT scorecard, where it earned a middle-of-the-road score of 3. That said, the company does offer a satisfaction guarantee and online accessibility, and it has many years in the business.

Direct Energy

Overall score: 3.8 stars

Houston-based Direct Energy has been operating in Texas since deregulation started, part of North American operations that include more than 4 million customers. It won high marks for its satisfaction guarantee in addition to usage alerts, a mobile app, and business history. The one place it falls short is a lack of Better Business Bureau accreditation.

Express Energy

Overall score: 3.8 stars

Irving-based Express Energy describes itself as “No Frills, Low Bills,” emphasizing that it offers simple plans. Its review score is pumped up by its Better Business Bureau accreditation as well as by its years in business and satisfaction guarantee. The score is hurt by lack of online chat and a poor PUCT complaint score, at a 1 out of 5.

First Choice Power

Overall score: 3.8 stars

First Choice Power, based in Houston, is part of Direct Energy. First Choice has been active in Texas for 70 years, making it one of the most established providers. First Choice scored high in all categories except for Better Business Bureau accreditation and PUCT complaint score. Though you won’t find mention of it on the company’s website, it does have a satisfaction guarantee.

Frontier Utilities

Overall score: 2.9 stars

Frontier Utilities, based in Houston, operates in Texas as well as New Jersey, Ohio, and Pennsylvania. Its score was hurt by a low Public Utilities Commission of Texas complaint rating, no satisfaction guarantee, and lack of online chat. That said, the company is Better Business Bureau accredited with an A+ rating, has otherwise solid online accessibility, and a long business history.

Gexa Energy

Overall score: 3.8 stars

Gexa Energy is part of Nextera Energy Resources and has been active in Texas since deregulation began in 2002. Recently, Gexa switched all its plans to 100 percent renewable energy. Better Business Bureau accreditation boosted its score, as did its satisfaction guarantee and its long history. Its overall mark was brought down by lack of online chat, though it does have online bill pay and usage alerts, as well as a poor PUCT complaint score.

Iberdrola Texas

Overall score: 3.5 stars

Iberdrola might be new to the Texas market, but it’s not new to the energy game. The company has been in business for 170 years with millions of customers across the world. It scores high in almost all categories, including online accessibility and satisfaction guarantee. It fell short on Better Business Bureau accreditation as well as its PUCT complaint score.

Just Energy

Overall score: 3.7 stars

Just Energy provides electricity and natural gas to more than a million customers. In addition to Texas and elsewhere in the U.S., it offers service in Canada, Germany, and Japan. Lack of Better Business Bureau accreditation and a low complaint score hurt its rating. The score is boosted by top notch online accessibility and a satisfaction guarantee.

Payless Power

Overall score: 3.7 stars

Fort Worth-based Payless Power specializes in pre-paid no-deposit residential electricity plans. Its rating gets a boost from Better Business Bureau accreditation, a satisfaction guarantee, and long business history. The company also did well for online bill pay and usage alerts but doesn’t offer online chat.

Pulse Power

Overall score: 2.3 stars

Based in The Woodlands, TX, Pulse Power is a relatively new player in the residential and commercial electricity market in the Lone Star State. It was founded in 2018. Pulse’s state complaint rating is low, and it doesn’t have BBB accreditation. It does provide usage alerts, online bill pay, and a satisfaction guarantee.

TriEagle Energy

Overall score: 4.5 stars

Part of Vistra Energy, TriEagle Energy is based in The Woodlands, TX. It also provides energy to residents and businesses in New Jersey and Pennsylvania. Contributing to its high score are accreditation by the Better Business Bureau with an A+ rating, access to usage alerts, and a satisfaction guarantee among other factors. A 2 on the PUCT complaint scorecard held it back from top marks.

TXU Energy

Overall score: 5.0 stars

Irving-based TXU Energy is one of the best-known names in Texas energy and it serves more than 2 million customers across the state. It is part of Vistra Energy. The company scores highly because of its great Public Utilities Commission of Texas complaint score, Better Business Bureau accreditation, satisfaction guarantee, and other factors.

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A note on electric utility companies

Your energy provider is different than your utility company, which is assigned by ZIP code and cannot be changed. While you can choose any provider, your utility company will be one of the following, depending on your area:

  • AEP Texas
  • CenterPoint Energy
    • Serves the greater Houston metropolitan area
    • For outages, call 1-713-207-2222 or visit the outage center
  • Oncor Electric Delivery
  • Texas-New Mexico Power (TNMP)