Direct Energy

When considering an energy provider in Texas, it makes sense to consider what Direct Energy has to offer customers.

Written By: Arthur Murray
Updated: June 28, 2020

About Direct Energy

Direct Energy has a reputation as one of North America’s largest energy suppliers, with over 4 million customers in the U.S. and Canada. Offering electricity and natural gas options for home and business, Direct Energy and its subsidiaries can be found in all 50 states.

Based in Houston, the Direct Energy brand family includes CPL Retail Energy, First Choice Power, Home Warranty of America, and others. With energy plans as well as home and efficiency services, Direct Energy offers customers a well-rounded selection of solutions. In Texas, Direct Energy’s service areas include:

What’s the best Direct Energy plan?

Direct Energy provides customers with a variety of plans to choose from, all with different rates and structures. A few of the most popular are:

  • Live Brighter 12. A simple plan with a fixed rate, Live Brighter gives customers a no-frills, straightforward energy option that charges the same price for every kilowatt hour (kWh).
  • You Got This 24
  • Twelve Hour Power 12. Good for flexible energy users, this plan offers free energy from 9 p.m. to 9 a.m. for an entire year.
  • Live Brighter 36. A longer version of Live Brighter 12, this plan is good for customers who want price security for three whole years.

Plan availability varies by area, so you may see slightly different options for your address. Your usage will be the biggest factor in choosing the right Direct Energy plan. That’s how Atlas can help.

Is Direct Energy a good company?

Atlas has rated all of its providers so customers can more easily compare options and know what they’re signing up for. Here’s how Direct Energy did:

Direct Energy rating: 3.8 stars

Direct Energy scored high for its satisfaction guarantee and online accessibility, allowing its customers to feel in control of their energy supply. It earned a 3 out of 5 on the provider complaint scorecard provided by the Public Utilities Commission of Texas and boasts a long business history. Direct was held back only by its lack of Better Business Bureau accreditation.

Which provider has the cheapest Texas electricity rates?

It’s hard to say. Rates change all the time – and getting a cheap rate doesn’t always mean you’ll see a low bill. Much depends on your usage. For example, a plan may charge 5 cents per kWh if you use less than 500 kWh but jack the price up to 9 cents per kWh as soon as you use 501 kWh. Or, maybe you’ll qualify for a bill credit with one plan when you wouldn’t with another – seemingly cheaper – option.

Atlas is here to help with this. Our custom algorithm accounts for all this and more, so you can be sure we’ve evaluated what your bill will look like under many different circumstances that may arise during your contract length. We don’t just recommend what looks best today but rather what will serve you best in the months or years to come.

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Is Direct Energy right for you?

Maybe! We work with well-known brands such as TXU Energy and Reliant Energy as well as newer names such as Chariot Energy and Bulb Energy to make sure you see all of your options. Enter your address above and we’ll get to work finding the best plan for you, whether with Direct or another provider.